I am continuing write articles about DELL Networking System (OS9 series). This short note will show how to disable SupportAssist, enabled by default installation.
SupportAssist sends troubleshooting data securely to Dell. SupportAssist does not support automated email notification at the time of hardware fault alert, automatic case creation, automatic part dispatch, or reports. SupportAssist requires Dell EMC Networking OS9.
Every time I log in to my Dell switch I see this:
The SupportAssist EULA acceptance option has not been selected. SupportAssist can be enabled once the SupportAssist EULA has been accepted. Use the: 'support-assist activate' command to accept EULA and enable SupportAssist.
So I wand to disable this. I would try running this command (in
Dell# conf Dell(conf)# eula-consent support-assist reject
The result will be:
I do not accept the terms of the license agreement. The SupportAssist feature has been deactivated and can no longer be used. To enable SupportAssist configurations, accept the terms of the license agreement by configuring this command 'eula-consent support-assist accept'.
Check the status
If you enter the command
show eula-consent support-assist you will see a status (
Rejected) of this feature:
This short post that could be packed in one command. But I want to point an importance of security. Any communication with external system might be used as a back-door attacker. The SupportAssist has have a vulnerability in the past. Read the post about it.
- MXL - how to get rid of the nag about Support Assist - user question on the Dell forum about the same
- Dell Command Line Reference Guide for the S4048–ON System - dell man page included full command list